Refund policy

Return Policy:

At Arista Vision, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Returns:

   • Products must be returned within 14 days of the purchase date.
   • Products must be in their original packaging and in the same condition that you received them.
   • A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items:

   • Custom orders and special items.
   • Items that have been used or damaged by the customer.

3. Return Process:

   • To initiate a return, please contact our customer service team at Phone:  0333 5937697 Email: info@aristavision.com
     
   • Our team will provide you with instructions on how to return your items.

Refund Policy:

1. Refunds:

   • Once we receive your item, we will inspect it and notify you of the status of your refund.
   • If your return is approved, we will initiate a refund to your original method of payment.
   • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

2. Late or Missing Refunds:

   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company; it may take some time before your refund is officially posted.
   • If you’ve done all of this and you still have not received your refund yet, please contact us at Phone: 0333 5937697 Email: info@aristavision.com